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Terminal services and facilities

Passenger Information

Services and facilities at Auckland Airport allow us to make your experience with us both pleasant and convenient. We offer luggage storage, wrapping, visitor information and assistance among many other services all created to take the hassle out of travel.

International terminal hours

The international terminal is open 24 hours a day, 7 days a week.  The shops, situated inside the terminal, are open for all incoming and outgoing flights.  For specific hours of trade, please click here.






Luggage trolleys

Trolleys are free of charge and are available throughout the terminal.






Airport VIP lounges

Relax in one of the airport’s VIP lounges available for travellers. Please contact the airline you are travelling with to find out if you are able to use a VIP lounge and which lounge you will be enjoying, and view our airport maps to see how to get there!






doc services
Document services

Click here for a full range of document download, print, copy, scanning and fax services






Baggage services

Click here for information on baggage storage, wrapping, excess baggage and lost luggage






parents room
Family facilities

For those travelling with babies or small children, please click here to view our family facilities






Information points

Our airport hospitality ambassadors, otherwise known as 'bluecoats' for their distinctive coloured jackets, are on hand to offer passengers help when at the airport. They can help you find your way and direct you to what you need. We also have information kiosks situated around the terminal. For more information please click here.






wifi access
Internet Access - Wifi

Wireless hotspots in the international terminals keep our passengers connected. Our wireless network easily allows you to email, surf the net or access your company's intranet using your handheld device or laptop computers. Click here for for more information.






lost luggage
Lost property and left luggage

Lost property found within the international terminal can be claimed from our lost property office. The lost property office, which can be found using our airport maps, is in the operations building at the rear of the international terminal. Property can be claimed from this office between 9am-4pm (Monday – Friday). Phone +64 9 256 8813 or email

Duty free items found in the transit area will be passed on to NZ Customs.

Passengers who lose their passports, should contact the airport Police on +64 9 275 9046.

It is our policy to immediately destroy perishable goods, so please be aware of this.

Please contact the airline you travelled with directly for any items left on board an aircraft.






Mail Services

Postage stamps are sold at:

The Collection Point

After immigration




Ground floor, first floor and after immigration

Post boxes are located throughout the terminal.






Medical services and first aid

For urgent medical attention or to use a first aid room dial 98777 on any airport phone (not the Telecom telephones) in the terminals


  • Full medical and healthcare services are available from The Airport Doctors at the Airport Shopping Centre, John Goulter Drive. Open 8am-6pm (Monday - Friday), 9am - 1pm (Saturday). Closed Sunday and public holidays. Phone +64 9 256-8655.


Emergency services

For all other emergencies at the airport dial 98777 on any airport phone (except the Telecom telephones) in the terminals.







Foreign exchange and banking services



Banking services

Automatic Teller Machines (ATMs) are throughout the international and domestic terminals. These ATMs accept VISA, MasterCard, Amex, Diners Club cards and all Plus cards.

Currency exchange

Travelex, is the world's foreign exchange specialist, with ten stores located in the international and domestic terminals, open 365 days a year, for all arriving and departing flights.

All major and most exotic currencies are available from Travelex at the international and domestic terminals.




Showers and toiletries

We have free shower facilities for transit passengers along with vending machines that sell toiletries and travel products that meet the security requirements of international flights. For more information please click here.






Smoking areas

Smoking is permitted before security in designated areas of the forecourt at the international terminal. Departing and transit travellers can access the smoking lounge after security, on the second level of the international terminal.






special assistance
Special assistance

Please click here for more information on options and facilities available for travellers with special needs.






look out lounge

Look-out lounge observation area


The look-out lounge observation area on the top floor of the international terminal has closed because we have started work on the expansion of our international departure area.  The best place to now watch planes arrive and depart is the airport’s viewing area on Puhinui Road. View our airport maps to see how to get there.







For information on using pay phones and cellphone services please click here.






Travel agent
Travel agent

The Flight Centre offers a great range of well-priced airfare deals and holiday packages. Please click here for more details.

Location:  Ground floor, arrivals area 
Phone:  +64 9 275 5423 
Fax:  +64 9 275 3649 








An non denominational chapel is provided as a quiet place for contemplation to all travellers. Use our airport maps to find the chapel, located airside near Artport.

Muslim prayer mat

The prayer mat is on the first floor, international terminal, in the western pedestrian bridge. Please view our airport maps to find out where to go.